Create User Account for Online Land Transaction Tax Filing Guidance

Creating a Land Transaction Tax Online User Account

Solicitors and conveyancers can create an individual Land Transaction Tax online account only if their organisation is already registered with the Welsh Revenue Authority. To complete sign-up, the user needs the organisation’s registration number from the online administrator, must verify their email address, and then ask the administrator to activate the account before it can be used fully.

• Your firm or organisation must already be registered for the LTT online service before any individual user account can be set up.
• You need the organisation’s registration number from the online administrator, who can find it in the “Manage online users” section.
• The sign-up process involves entering your email address, using a Microsoft verification code within 10 minutes, setting a password, and adding your name and organisation number.
• If the verification email does not arrive promptly, you should check your junk or spam folder and request a new code if needed.
• Creating the account does not give full access on its own; the organisation’s online administrator must activate the account afterwards.
• If you are unsure whether your organisation is registered, who the administrator is, or whether an account already exists, you may need to check internally or contact the Welsh Revenue Authority.

Scroll down for the full analysis.

How solicitors and conveyancers create a Land Transaction Tax online user account

This page explains how an individual user account is created for the Welsh Revenue Authority’s Land Transaction Tax online service. It is aimed at solicitors and conveyancers who need to file LTT online through their organisation. The key point is that you cannot create a working user account in isolation: your organisation must already be registered, and your account must then be activated by the organisation’s online administrator.

What this rule is about

The Welsh Revenue Authority provides an online service for filing Land Transaction Tax returns. Access to that service is organised at two levels:

• first, the organisation must be registered for the online service
• second, individual users within that organisation can create their own accounts

This guidance deals with the second step. It is not about whether LTT is due, how to calculate tax, or how to complete a return. It is about getting access to the online filing system as a user linked to an already registered organisation.

What the official source says

The official guidance says that a solicitor or conveyancer can use the online service to create a user account to file Land Transaction Tax online.

However, the organisation must already be registered before the user account can be created. If you are unsure whether an account already exists, the guidance says to contact the Welsh Revenue Authority.

To register as a user, you will need your organisation’s registration number from your online administrator. The administrator can find that number on their “Manage online users” page.

The process described by the Welsh Revenue Authority is:

• enter your email address and request a verification code
• use the verification code sent by Microsoft to that email address within 10 minutes
• if the email does not arrive straight away, check junk or spam folders
• enter and verify the code
• choose and confirm a password
• enter your name
• enter your organisation’s registration number

Once those steps are completed, the account is created, but the guidance says you must then tell your online administrator so they can activate you.

The source also directs users to the online services terms and conditions and the privacy policy.

What this means in practice

Creating the account is only part of the process. In practice, there are three separate requirements:

• your firm or organisation must already be registered for the LTT online service
• you must create your own user credentials using your email address and password
• your organisation’s online administrator must activate your account before you can use it fully

This means a user may think they have finished once the sign-up screens are completed, but the account may still not be usable until the administrator takes that final step.

The registration number is important because it links your personal account to the correct organisation. Without that number, or if the wrong number is used, the account creation process may not work as intended.

The guidance also shows that the email verification step is time-sensitive. The code must be used within 10 minutes. If that window is missed, you may need to request another code.

How to analyse it

If you are trying to set up access, work through these questions in order:

• Is the organisation already registered for the LTT online service?
• Do you know who the organisation’s online administrator is?
• Have you obtained the organisation’s registration number from that administrator?
• Are you using the correct email address for your user account?
• Can you receive the Microsoft verification email, including checking spam or junk folders?
• After creating the account, have you told the online administrator so they can activate it?

If the answer to any of the first three questions is no, the issue is not really a sign-up problem. It is an organisation registration or internal access issue.

If the account appears to have been created but you still cannot proceed, the most likely practical question is whether the administrator has activated the account.

Example

A conveyancer joins a firm and needs to file LTT returns. The firm is already registered with the Welsh Revenue Authority, and the firm’s online administrator gives the conveyancer the organisation registration number. The conveyancer enters their email address, receives a verification code, verifies it, sets a password, enters their name, and adds the organisation registration number. The account is then created. But the conveyancer still cannot use the service fully until the online administrator activates that account. If the conveyancer does not tell the administrator, there may be a delay even though the sign-up screens were completed successfully.

Why this can be difficult in practice

The guidance is straightforward, but a few practical points can still cause confusion:

• A user may not know whether the organisation has already registered.
• A user may not know who the online administrator is within the organisation.
• The registration number is held by the administrator, so a new user cannot complete the process independently without internal coordination.
• Creating the account and activating the account are separate steps, which can easily be misunderstood.
• The verification code expires quickly, so delays in receiving or noticing the email can interrupt the process.

The source does not set out what happens if the wrong registration number is entered, or how long activation should take. Where there is uncertainty about an existing account or a missing verification email, the official guidance is to contact the Welsh Revenue Authority.

Key takeaways

• You can only create an LTT online user account if your organisation is already registered.
• You need the organisation’s registration number from the online administrator to complete sign-up.
• Your account is not fully ready until the organisation’s online administrator activates it.

This page was last updated on 24 March 2026

Useful article? You may find it helpful to read the original guidance here: Create User Account for Online Land Transaction Tax Filing Guidance

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