LTT bank details: WRA will not ask by phone or email
LTT bank-detail requests
The WRA says it will never ask for bank details by phone or email. It may request them through its online forms.
- Be cautious about phone and email requests.
- Record suspicious caller or email details.
- Contact the WRA if you are concerned.
Scroll down for the full analysis.
Read the original guidance here:
LTT bank details: WRA will not ask by phone or email
A person who contacts you by phone or email about Land Transaction Tax, or LTT, should not request your bank details. The Welsh Revenue Authority says it never makes such a request through either channel.
Even a convincing message may be a scam.
What this rule is about
This point is covered by guidance from the Welsh Revenue Authority, usually called the WRA. It relates to requests for your bank details in connection with Welsh taxes, including LTT.
It is not a rule about how much stamp duty you must pay.
What the official source says
If a request for bank details comes by phone or email, stop and check, even where the caller or message mentions LTT. Start by checking the channel.
The WRA draws a clear distinction between phone or email contact and its online forms.
- The WRA says it will never ask for bank details over the phone.
- The WRA says it will never ask for bank details by email.
- It may ask for bank details in its online forms.
What this means in practice
A message may mention your property, tax return or payment, but those details alone do not make it genuine. The channel used to request bank details matters.
Channel matters. The WRA says that a phone call or email is not a route it uses.
- Use the WRA website to find its online forms.
- Keep details of a suspicious caller or email.
- Contact the WRA if a WRA-related request concerns you.
How to analyse it
Ask a short series of questions before providing any bank information. Check the channel first.
Rather than a tax calculation, the source supports a simple channel check.
- Is the request for bank details?
- Did it arrive by phone or email?
- If so, record the caller’s information or the email details.
- Contact the WRA using its contact route.
Example
Maya gets an email saying that her LTT payment needs urgent action. It asks her to send bank details in reply.
Under the WRA guidance, it will not request those details by email. Maya keeps the email details and contacts the WRA instead.
Why this can be difficult in practice
A message may sound urgent or contain details that make it appear official. However, the WRA’s stated position is unchanged when bank details are requested by phone or email.
Its position does not change.
- A message can mention LTT and still be suspicious.
- An urgent request is not proof that it is genuine.
- The source does not give a wider checklist for checking every message.
Key takeaways
- The WRA says it will not seek bank details by phone or email.
- Bank details may be requested through WRA online forms.
- Record suspicious contact details and contact the WRA.
Technical analysis
For advisers, and for anyone who wants to check the law behind this page. You do not need this section to understand the guidance above.
Official guidance
The pages below are the Welsh Revenue Authority’s guidance. Guidance is not law. It sets out how the Welsh Revenue Authority reads the legislation, and it is not binding on you, on a tribunal or on a court. Where guidance and the legislation differ, the legislation wins. the Welsh Revenue Authority can also change or withdraw guidance, and it may not cover your facts.
Where this is not settled
- The source does not set out how to verify a particular email, phone number or online form beyond using the WRA website and contacting the WRA.
Evidence you would need
This kind of case is decided on the facts of the individual property. These are the records that usually settle it, and the ones an adviser would ask you for.
- Keep the caller’s information or details of the email when reporting a suspected scam to the WRA.
Explore this with an AI
Readers often want to test their own situation. Copy the prompt below into ChatGPT, Claude or Gemini. It hands the model the actual legislation for this page rather than letting it answer from memory, and tells it to be explicit about what is uncertain. What comes back is information, not advice – check it against the links above.
I am researching Land Transaction Tax (LTT), the tax on property in Wales. It replaced Stamp Duty Land Tax in Wales on 1 April 2018, and SDLT does not apply in Wales. MY QUESTION LTT bank details: WRA will not ask by phone or email [Replace this with your own situation: what you are buying, the price, the dates, who the buyer is, and what you plan to do with the property.] Guidance page from the Welsh Revenue Authority on this topic (guidance, not law): https://www.gov.wales/welsh-revenue-authority-tax-related-phishing-and-scams HOW I WANT YOU TO ANSWER 1. Work from the legislation above. Read it before answering. Guidance from the Welsh Revenue Authority is its view of the law, not the law, and does not bind a tribunal or a court. 2. Tell me what the rule actually requires, in plain English. 3. Tell me which facts decide the answer, and which facts would change it. 4. Tell me what evidence I would need to support the position. 5. Be explicit about anything unsettled or fact-sensitive. Do not guess. 6. Your training data has a cutoff and SDLT rates and reliefs change at fiscal events. Say so if you are not sure the law is current. POINTS ALREADY KNOWN TO BE UNCERTAIN ON THIS TOPIC - The source does not set out how to verify a particular email, phone number or online form beyond using the WRA website and contacting the WRA. Do not give me a conclusion you cannot support from the provisions above.
Legislation links show the Land Transaction Tax and Anti-avoidance of Devolved Taxes (Wales) Act 2017 as it stood on 2025-11-17. The law may have changed since, and the rules that apply are those in force on the date of your transaction. The official guidance this page is based on is here.
This page was last updated on 3 September 2026
Useful article? You may find it helpful to read the original guidance here: LTT bank details: WRA will not ask by phone or email
Search Land Tax Advice with Google
