Land Transaction Tax calls: checking a Welsh Revenue Authority call
Checking a call about LTT
The Welsh Revenue Authority says it may leave a voicemail if it cannot reach you. Its voicemails will never be automated.
- An automated voicemail does not match WRA guidance.
- If you doubt a call, hang up.
- Call back using the contact details on WRA’s contact us page.
Scroll down for the full analysis.
Read the original guidance here:
Land Transaction Tax calls: checking a Welsh Revenue Authority call
Land Transaction Tax calls: checking a Welsh Revenue Authority call
If a caller says they are from the Welsh Revenue Authority about Land Transaction Tax (LTT) and you feel unsure, hang up, find the contact details on the authority’s contact us page, and call back through that route. You do not need to stay on the call.
What this rule is about
This guidance sets out a simple way to assess a call claiming to be from the Welsh Revenue Authority when uncertainty remains after the caller has identified themselves. It focuses on one check.
The key point is about voicemail. A genuine voicemail from the authority will not be automated.
What the official source says
The Welsh Revenue Authority says it may leave a voicemail when it calls and you do not answer. It also explains what that voicemail will not be.
- It may leave a voicemail if you miss its call.
- Its voicemails will never be automated messages.
What this means in practice
An automated voicemail that claims to be from the authority does not fit this guidance. If a live caller leaves you doubtful, end the call, find the authority’s contact details on its own contact us page, and check the matter independently. Do not continue the call.
- Do not rely on the caller simply saying who they are.
- Find the authority’s contact details on its own contact us page.
How to analyse it
Keep the check simple. Ask whether the message has the feature the authority says it will never use, then use a contact route you found yourself.
- Was there a voicemail after a missed call?
- Was that voicemail an automated message?
- If you remain unsure, have you hung up and called back using the official contact page?
Example
Sam misses a call about LTT and receives a recorded automated message. That does not match the Welsh Revenue Authority’s description of its voicemails. Sam can check the matter by calling the number on the authority’s contact us page.
Why this can be difficult in practice
A missed call or a voicemail alone may feel convincing, especially when tax is mentioned. Although the source gives two checks, it does not provide a full list of scam warning signs that could cover every later contact or every kind of caller. Its guidance is limited.
- A voicemail may be genuine without proving every later contact is genuine.
- The source does not say what information a genuine caller may ask for.
Key takeaways
- WRA may leave a voicemail after a missed call.
- Its voicemails are not automated.
- If unsure, hang up and use its official contact page.
Technical analysis
For advisers, and for anyone who wants to check the law behind this page. You do not need this section to understand the guidance above.
Official guidance
The pages below are the Welsh Revenue Authority’s guidance. Guidance is not law. It sets out how the Welsh Revenue Authority reads the legislation, and it is not binding on you, on a tribunal or on a court. Where guidance and the legislation differ, the legislation wins. the Welsh Revenue Authority can also change or withdraw guidance, and it may not cover your facts.
Evidence you would need
This kind of case is decided on the facts of the individual property. These are the records that usually settle it, and the ones an adviser would ask you for.
- Keep the voicemail or note what the caller said if you need to check a call.
- Use the contact details on the Welsh Revenue Authority contact us page to call back.
Explore this with an AI
Readers often want to test their own situation. Copy the prompt below into ChatGPT, Claude or Gemini. It hands the model the actual legislation for this page rather than letting it answer from memory, and tells it to be explicit about what is uncertain. What comes back is information, not advice – check it against the links above.
I am researching Land Transaction Tax (LTT), the tax on property in Wales. It replaced Stamp Duty Land Tax in Wales on 1 April 2018, and SDLT does not apply in Wales. MY QUESTION Land Transaction Tax calls: checking a Welsh Revenue Authority call [Replace this with your own situation: what you are buying, the price, the dates, who the buyer is, and what you plan to do with the property.] Guidance page from the Welsh Revenue Authority on this topic (guidance, not law): https://www.gov.wales/welsh-revenue-authority-tax-related-phishing-and-scams HOW I WANT YOU TO ANSWER 1. Work from the legislation above. Read it before answering. Guidance from the Welsh Revenue Authority is its view of the law, not the law, and does not bind a tribunal or a court. 2. Tell me what the rule actually requires, in plain English. 3. Tell me which facts decide the answer, and which facts would change it. 4. Tell me what evidence I would need to support the position. 5. Be explicit about anything unsettled or fact-sensitive. Do not guess. 6. Your training data has a cutoff and SDLT rates and reliefs change at fiscal events. Say so if you are not sure the law is current. Do not give me a conclusion you cannot support from the provisions above.
Legislation links show the Land Transaction Tax and Anti-avoidance of Devolved Taxes (Wales) Act 2017 as it stood on 2025-11-17. The law may have changed since, and the rules that apply are those in force on the date of your transaction. The official guidance this page is based on is here.
This page was last updated on 3 September 2026
Useful article? You may find it helpful to read the original guidance here: Land Transaction Tax calls: checking a Welsh Revenue Authority call
Search Land Tax Advice with Google
