Can you use HMRC’s internal stamp duty advice contacts?
In short
HMRC’s “Requesting Advice” manual page does not provide a public way to request stamp duty advice. The contact details it refers to are internal and withheld.
- No contact details are published.
- No tax rule or deadline is explained.
- The page is not a public advice process.
Scroll down for the full analysis.
Read the original guidance here:
Can you use HMRC’s internal stamp duty advice contacts?
No. Although this HMRC page says it contains internal stamp duty contact details, it gives the public no route to use them because HMRC has withheld every detail. No public contact route is provided.
What this rule is about
HMRC calls the page “Requesting Advice”. That may sound like a place to ask HMRC about stamp duty. Although the title may sound helpful when you are buying property and need an answer, it is not a public guide to getting an answer about your property purchase. It is not public guidance.
This matters because, when you see a link to an official manual while looking for stamp duty help, it can appear more useful than it actually is. It can mislead.
What the official source says
HMRC says it introduced the page on 15 January 2020, although its published content remains very short and does not reveal the internal details. Its published content is very short.
- The page contains internal contact details.
- HMRC has not published those details.
- The page says information was withheld under Freedom of Information Act exemptions.
What this means in practice
You cannot use this page to find a phone number, email address or form for advice. It also does not explain what questions HMRC staff will answer.
- Do not treat the page as a public advice service.
- Do not assume it gives a way to challenge a stamp duty result.
- Keep looking for an official public contact route if you need one.
How to analyse it
Start with what you need to know. This page cannot answer a tax question by itself.
- Identify the exact stamp duty issue.
- Gather the purchase papers and key dates.
- Check whether another current HMRC page gives a public route.
- Do not rely on unpublished internal contacts.
Example
Because the page shows no details, Amir cannot use it to contact the internal team, even though he found it after searching for HMRC stamp duty advice. The page also cannot tell him whether HMRC taxed his purchase correctly.
Why this can be difficult in practice
The title can mislead. It suggests a service for people asking questions, while the available text only records that internal details exist and are not public.
- An internal manual is not the same as public guidance.
- Readers cannot check or use content that HMRC withheld.
- The page gives no alternative contact method.
Key takeaways
- This page does not publish advice contacts.
- It sets out no stamp duty tax rule.
- You need a current public HMRC route for a query.
Technical analysis
For advisers, and for anyone who wants to check the law behind this page. You do not need this section to understand the guidance above.
Official guidance
The pages below are HMRC’s guidance. Guidance is not law. It sets out how HMRC reads the legislation, and it is not binding on you, on a tribunal or on a court. Where guidance and the legislation differ, the legislation wins. HMRC can also change or withdraw guidance, and it may not cover your facts.
Where this is not settled
- The source does not say whether HMRC has another public route for this type of query.
- The source does not say what sort of advice the internal contacts provide.
Evidence you would need
This kind of case is decided on the facts of the individual property. These are the records that usually settle it, and the ones an adviser would ask you for.
- The current official HMRC contact route, if you need to ask a question.
- The facts of the property purchase and the specific stamp duty issue.
Explore this with an AI
Readers often want to test their own situation. Copy the prompt below into ChatGPT, Claude or Gemini. It hands the model the actual legislation for this page rather than letting it answer from memory, and tells it to be explicit about what is uncertain. What comes back is information, not advice – check it against the links above.
I am researching UK Stamp Duty Land Tax (SDLT), which applies in England and Northern Ireland. MY QUESTION Can you use HMRC’s internal stamp duty advice contacts? [Replace this with your own situation: what you are buying, the price, the dates, who the buyer is, and what you plan to do with the property.] Guidance page from HMRC on this topic (guidance, not law): https://www.gov.uk/hmrc-internal-manuals/stamp-duty-land-tax-manual/sdltm09070 HOW I WANT YOU TO ANSWER 1. Work from the legislation above. Read it before answering. Guidance from HMRC is its view of the law, not the law, and does not bind a tribunal or a court. 2. Tell me what the rule actually requires, in plain English. 3. Tell me which facts decide the answer, and which facts would change it. 4. Tell me what evidence I would need to support the position. 5. Be explicit about anything unsettled or fact-sensitive. Do not guess. 6. Your training data has a cutoff and SDLT rates and reliefs change at fiscal events. Say so if you are not sure the law is current. POINTS ALREADY KNOWN TO BE UNCERTAIN ON THIS TOPIC - The source does not say whether HMRC has another public route for this type of query. - The source does not say what sort of advice the internal contacts provide. Do not give me a conclusion you cannot support from the provisions above.
Legislation links show Finance Act 2003 as it stood on 2025-11-17. The law may have changed since, and the rules that apply are those in force on the date of your transaction. The official guidance this page is based on is here.
This page was last updated on 31 August 2026
Useful article? You may find it helpful to read the original guidance here: Can you use HMRC’s internal stamp duty advice contacts?
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