Add or remove an administrator from your LTT online account
Managing LTT online administrators
An administrator can change an existing user’s role to administrator or back to user. Administrators also keep the organisation’s user list up to date.
- Review access when staff roles change
- Use an existing administrator to change user types
- Contact WRA if the only administrator has left
Scroll down for the full analysis.
Read the original guidance here:
Add or remove an administrator from your LTT online account
If your organisation uses the online Land Transaction Tax service, an administrator can give another user administrator access or remove it at any time. This protects Land Transaction Tax account control.
What this rule is about
It concerns access to an organisation’s LTT online account. It is not about changing a tax return or the amount of tax due.
What the official source says
Welsh Revenue Authority guidance says that an administrator can change a user’s type in the system. That person can be made an administrator or changed back to a standard user.
- An existing administrator can change a user’s role.
- The change can be made at any point.
- An administrator can manage and update the user list.
What this means in practice
Administrators control who can use the account. Keep the list current when staff join, change jobs or leave.
- Use administrator access for people who need to manage users.
- Change a person’s role if they no longer need that access.
- Check that the organisation still has an online administrator.
How to analyse it
Start with the account’s current user list. First confirm whether an existing administrator can access the online service and make the needed change when the user’s role must be updated for the organisation. That is the key question.
- Identify the user whose role needs to change.
- Confirm that an administrator can access the online service.
- Change the user’s type to administrator or user, as needed.
Example
Priya already has a user account for her firm’s LTT work. An existing administrator makes Priya an administrator. Priya can then manage the user list. If the firm’s only administrator has left and no existing administrator can access the online service to change Priya’s user type, the guidance says the firm should contact WRA instead. It cannot update the list itself.
Why this can be difficult in practice
The role name may sound minor, but it controls who can keep the account list up to date. The source does not give a separate route for every staffing problem.
- Do not assume every user can manage other users.
- Do not leave access unchanged after an administrator leaves.
- Contact WRA if no online administrator remains because they left.
Key takeaways
- An administrator can change a user’s type at any time.
- Administrators manage the organisation’s user list.
- Contact WRA if the organisation has no administrator because they left.
Technical analysis
For advisers, and for anyone who wants to check the law behind this page. You do not need this section to understand the guidance above.
Official guidance
The pages below are the Welsh Revenue Authority’s guidance. Guidance is not law. It sets out how the Welsh Revenue Authority reads the legislation, and it is not binding on you, on a tribunal or on a court. Where guidance and the legislation differ, the legislation wins. the Welsh Revenue Authority can also change or withdraw guidance, and it may not cover your facts.
Where this is not settled
- The source does not explain the screen-by-screen process for changing a user type.
- The source does not say what to do if an administrator is unavailable for a reason other than leaving.
Evidence you would need
This kind of case is decided on the facts of the individual property. These are the records that usually settle it, and the ones an adviser would ask you for.
- Check who currently has administrator access to the organisation’s LTT online account.
- Keep the user list accurate when staff roles change.
Explore this with an AI
Readers often want to test their own situation. Copy the prompt below into ChatGPT, Claude or Gemini. It hands the model the actual legislation for this page rather than letting it answer from memory, and tells it to be explicit about what is uncertain. What comes back is information, not advice – check it against the links above.
I am researching Land Transaction Tax (LTT), the tax on property in Wales. It replaced Stamp Duty Land Tax in Wales on 1 April 2018, and SDLT does not apply in Wales. MY QUESTION Add or remove an administrator from your LTT online account [Replace this with your own situation: what you are buying, the price, the dates, who the buyer is, and what you plan to do with the property.] Guidance page from the Welsh Revenue Authority on this topic (guidance, not law): https://www.gov.wales/create-admin-user-account-and-manage-users-land-transaction-tax-online#44372 HOW I WANT YOU TO ANSWER 1. Work from the legislation above. Read it before answering. Guidance from the Welsh Revenue Authority is its view of the law, not the law, and does not bind a tribunal or a court. 2. Tell me what the rule actually requires, in plain English. 3. Tell me which facts decide the answer, and which facts would change it. 4. Tell me what evidence I would need to support the position. 5. Be explicit about anything unsettled or fact-sensitive. Do not guess. 6. Your training data has a cutoff and SDLT rates and reliefs change at fiscal events. Say so if you are not sure the law is current. POINTS ALREADY KNOWN TO BE UNCERTAIN ON THIS TOPIC - The source does not explain the screen-by-screen process for changing a user type. - The source does not say what to do if an administrator is unavailable for a reason other than leaving. Do not give me a conclusion you cannot support from the provisions above.
Legislation links show the Land Transaction Tax and Anti-avoidance of Devolved Taxes (Wales) Act 2017 as it stood on 2025-11-17. The law may have changed since, and the rules that apply are those in force on the date of your transaction. The official guidance this page is based on is here.
This page was last updated on 3 September 2026
Useful article? You may find it helpful to read the original guidance here: Add or remove an administrator from your LTT online account
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