How to activate a new Land Transaction Tax online user
Activating a new user
An organisation administrator must change a waiting user’s status to active.
- Use the manage online users page
- Select a user awaiting activation
- Active users can submit and view organisation returns
Scroll down for the full analysis.
Read the original guidance here:
How to activate a new Land Transaction Tax online user
A new user cannot submit a Land Transaction Tax return until an administrator activates them. This online-account step is not a stamp duty tax rule, but it can affect who deals with your organisation’s returns.
What this rule is about
When people sign up for an online account linked to an organisation, an administrator controls whether each person can use it for Land Transaction Tax work.
Sign-up alone does not give active access.
What the official source says
Welsh Government says that, when administrators use the manage online users page and find users waiting for activation, they select a user and change that user’s status to active.
That makes the user active.
- The person must have signed up for an online account for the organisation.
- An administrator can see users awaiting activation.
- The administrator uses the manage online users page.
- The administrator changes the user’s status to active.
- An active user can submit returns.
- An active user can view the organisation’s draft returns.
- An active user can view the organisation’s submitted returns.
What this means in practice
When a colleague has signed up but cannot submit a return, check their status first. They may simply be waiting for an administrator to activate them.
- Make sure the person signed up for the right organisation.
- Look for them on the manage online users page.
- Check whether their status says they are awaiting activation.
- Change the status to active if that is appropriate.
How to analyse it
Begin with the account instead of the return. It describes a short access process.
- Is the person an administrator for the organisation?
- Has the new user completed sign-up?
- Does the user appear as awaiting activation?
- Has their status been changed to active?
- Do they then need to submit or view a return?
Example
To help a firm deal with Land Transaction Tax returns, Sam signs up. On the manage online users page, Sam appears as awaiting activation. An administrator changes Sam’s status to active. Sam can then submit returns and view that firm’s draft and submitted returns.
Why this can be difficult in practice
Although sign-up can seem like the final step, it is not. No explanation is given for what happens if the user is missing, linked to the wrong organisation, or cannot be activated.
- Do not confuse signing up with being active.
- Do not assume an active user can access another organisation’s returns.
- The source does not set out a fix for account problems.
Key takeaways
- An administrator activates new users.
- Active users can submit and view organisation returns.
- Check user status if access is not working.
Technical analysis
For advisers, and for anyone who wants to check the law behind this page. You do not need this section to understand the guidance above.
Official guidance
The pages below are the Welsh Revenue Authority’s guidance. Guidance is not law. It sets out how the Welsh Revenue Authority reads the legislation, and it is not binding on you, on a tribunal or on a court. Where guidance and the legislation differ, the legislation wins. the Welsh Revenue Authority can also change or withdraw guidance, and it may not cover your facts.
Where this is not settled
- The source does not explain how long activation takes.
- It does not say what to do if a user cannot be found or activated.
- It does not describe other permissions that an active user may or may not have.
Evidence you would need
This kind of case is decided on the facts of the individual property. These are the records that usually settle it, and the ones an adviser would ask you for.
- Confirmation that the person has signed up for the correct organisation.
- Confirmation that the person appears as awaiting activation on the manage online users page.
Explore this with an AI
Readers often want to test their own situation. Copy the prompt below into ChatGPT, Claude or Gemini. It hands the model the actual legislation for this page rather than letting it answer from memory, and tells it to be explicit about what is uncertain. What comes back is information, not advice – check it against the links above.
I am researching Land Transaction Tax (LTT), the tax on property in Wales. It replaced Stamp Duty Land Tax in Wales on 1 April 2018, and SDLT does not apply in Wales. MY QUESTION How to activate a new Land Transaction Tax online user [Replace this with your own situation: what you are buying, the price, the dates, who the buyer is, and what you plan to do with the property.] Guidance page from the Welsh Revenue Authority on this topic (guidance, not law): https://www.gov.wales/create-admin-user-account-and-manage-users-land-transaction-tax-online#44370 HOW I WANT YOU TO ANSWER 1. Work from the legislation above. Read it before answering. Guidance from the Welsh Revenue Authority is its view of the law, not the law, and does not bind a tribunal or a court. 2. Tell me what the rule actually requires, in plain English. 3. Tell me which facts decide the answer, and which facts would change it. 4. Tell me what evidence I would need to support the position. 5. Be explicit about anything unsettled or fact-sensitive. Do not guess. 6. Your training data has a cutoff and SDLT rates and reliefs change at fiscal events. Say so if you are not sure the law is current. POINTS ALREADY KNOWN TO BE UNCERTAIN ON THIS TOPIC - The source does not explain how long activation takes. - It does not say what to do if a user cannot be found or activated. - It does not describe other permissions that an active user may or may not have. Do not give me a conclusion you cannot support from the provisions above.
Legislation links show the Land Transaction Tax and Anti-avoidance of Devolved Taxes (Wales) Act 2017 as it stood on 2025-11-17. The law may have changed since, and the rules that apply are those in force on the date of your transaction. The official guidance this page is based on is here.
This page was last updated on 3 September 2026
Useful article? You may find it helpful to read the original guidance here: How to activate a new Land Transaction Tax online user
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