How to add a user to your Welsh LTT online account
Adding an LTT online user
Welsh Revenue Authority guidance provides two routes for adding a person to an organisation’s LTT online account.
- An administrator can create the user and trigger an email invitation.
- Or the user can create an account and ask an administrator to activate it.
- Activation is needed before a self-created user can file or view returns.
Scroll down for the full analysis.
Read the original guidance here:
How to add a user to your Welsh LTT online account
You can add a person to your organisation’s Welsh Land Transaction Tax, or LTT, online account in two ways. Once an administrator has the person’s name and email address, they can send an invitation that begins the route for adding that person to the organisation’s online account. This starts the process.
Or, a person can create an account themselves. They must then tell an organisation administrator before the account can be activated. The two routes are different. This is an account access step, not a calculation of stamp duty.
What this rule is about
People may need access to an organisation’s online account to prepare, file or view LTT tax returns. On its official page, the Welsh Revenue Authority sets out how a new person can join an organisation’s account when access is needed to prepare, file or view LTT tax returns.
The person who starts the process sets the route. This decides if the person gets an invitation or must wait for activation.
What the official source says
Official guidance gives two routes. Both need action from an administrator, but at different stages.
- An administrator can select “Create a new user” in “Manage online users”.
- For that route, the administrator needs the new user’s name and email address.
- The new user then receives an email invitation to set their password.
- Alternatively, the new user can create their own account first.
- After that, the new user must tell an organisation administrator.
- Before the user can file or view tax returns, the administrator must activate that account.
What this means in practice
Choose the route that fits your process. If an administrator creates the user, the invitation email starts the process.
If the person creates an account themselves, they must wait for an organisation administrator to activate it before they can access, file or view returns through the account. Choose the right route. A self-created account does not give return access by itself.
- Check that you have the person’s correct name and email address.
- Tell the person to look for the invitation email if you create their account.
- If they created an account themselves, make sure they tell an administrator.
- Activate a self-created account before expecting that person to file or view returns.
How to analyse it
Ask if an account already exists. The answer shows which route to use.
If the person already has an account, they need to tell an administrator. The administrator must activate it before the person can file or view LTT returns. Check its status.
- If no account exists, an administrator can create the user and send an invitation.
- If an account already exists, the user needs to tell an administrator.
- Check if the administrator has activated that self-created account.
- Only then assume the user can file or view LTT returns.
Example
Sam joins a firm that files LTT returns. An administrator can enter Sam’s name and email address under “Create a new user”. Sam will receive an email link to create a password.
If Sam creates an account themselves instead, Sam needs to tell the administrator. Activation lets Sam file or view returns.
Why this can be difficult in practice
The routes may look alike. They are different.
Users may see both account routes as similar. However, a self-created account cannot be used for return work until an administrator has activated it, as official guidance requires. Activation still matters.
- Creating an account is not the same as being activated to use it.
- An invitation route depends on the email address entered by the administrator.
- The source gives no stated deadline for activation or password creation.
Key takeaways
- There are two ways to add a new online user.
- An administrator can create a user with a name and email address.
- An account created by the user requires administrator activation before it can access returns.
Technical analysis
For advisers, and for anyone who wants to check the law behind this page. You do not need this section to understand the guidance above.
Official guidance
The pages below are the Welsh Revenue Authority’s guidance. Guidance is not law. It sets out how the Welsh Revenue Authority reads the legislation, and it is not binding on you, on a tribunal or on a court. Where guidance and the legislation differ, the legislation wins. the Welsh Revenue Authority can also change or withdraw guidance, and it may not cover your facts.
Where this is not settled
- The source does not explain what happens if an invitation email is not received or a link has expired.
- The source does not set out the administrator’s checks before activating a self-created account.
Evidence you would need
This kind of case is decided on the facts of the individual property. These are the records that usually settle it, and the ones an adviser would ask you for.
- The new user’s correct name and email address if an administrator creates the account.
- Confirmation that a self-created account has been made before an administrator activates it.
Explore this with an AI
Readers often want to test their own situation. Copy the prompt below into ChatGPT, Claude or Gemini. It hands the model the actual legislation for this page rather than letting it answer from memory, and tells it to be explicit about what is uncertain. What comes back is information, not advice – check it against the links above.
I am researching Land Transaction Tax (LTT), the tax on property in Wales. It replaced Stamp Duty Land Tax in Wales on 1 April 2018, and SDLT does not apply in Wales. MY QUESTION How to add a user to your Welsh LTT online account [Replace this with your own situation: what you are buying, the price, the dates, who the buyer is, and what you plan to do with the property.] Guidance page from the Welsh Revenue Authority on this topic (guidance, not law): https://www.gov.wales/create-admin-user-account-and-manage-users-land-transaction-tax-online#44383 HOW I WANT YOU TO ANSWER 1. Work from the legislation above. Read it before answering. Guidance from the Welsh Revenue Authority is its view of the law, not the law, and does not bind a tribunal or a court. 2. Tell me what the rule actually requires, in plain English. 3. Tell me which facts decide the answer, and which facts would change it. 4. Tell me what evidence I would need to support the position. 5. Be explicit about anything unsettled or fact-sensitive. Do not guess. 6. Your training data has a cutoff and SDLT rates and reliefs change at fiscal events. Say so if you are not sure the law is current. POINTS ALREADY KNOWN TO BE UNCERTAIN ON THIS TOPIC - The source does not explain what happens if an invitation email is not received or a link has expired. - The source does not set out the administrator's checks before activating a self-created account. Do not give me a conclusion you cannot support from the provisions above.
Legislation links show the Land Transaction Tax and Anti-avoidance of Devolved Taxes (Wales) Act 2017 as it stood on 2025-11-17. The law may have changed since, and the rules that apply are those in force on the date of your transaction. The official guidance this page is based on is here.
This page was last updated on 3 September 2026
Useful article? You may find it helpful to read the original guidance here: How to add a user to your Welsh LTT online account
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