How to create an LTT online administrator account
Setting up an LTT administrator account
Use the email address linked to your organisation’s registration, verify the Microsoft code within 10 minutes and enter the registration number.
- Check spam or junk for the code.
- The account activates automatically after setup.
- Do not share administrator login details.
Scroll down for the full analysis.
Read the original guidance here:
How to create an LTT online administrator account
To set up an administrator account for the Welsh Revenue Authority’s Land Transaction Tax online service, use the email address that registered your organisation, then enter the Microsoft code and your registration number. Keep account details private.
What this rule is about
One person can access the LTT service. That person is the administrator. The administrator can later activate other users who need access.
Setting up an account does not change the tax due when you buy property. It is only an account setup process. Still, getting it right matters. Without an active account, your organisation may not be able to use the online service.
What the official source says
The Welsh Revenue Authority says to begin through its LTT online service, where you use the email from the organisation’s registration to make the new administrator account. This links the new administrator account to the organisation already on record.
- Select the “Start now” link on the official page.
- Enter the administrator’s email address.
- Use the same email address used when registering the organisation.
- Select the option to send a verification code.
- Look for a code from Microsoft in that email inbox.
- Use the code within 10 minutes.
- Check the junk or spam folder if the email does not arrive straight away.
- Open the link in the email, enter the code and select “Verify code”.
- Choose a password, confirm it and select “Create”.
- Enter your name when the service asks for it.
- Enter the registration number sent when the organisation was first registered.
- The service will activate the user account automatically.
What this means in practice
The key detail is the email address. You might think any work email will do. Official guidance says to use the email used to register the organisation.
Have the registration number ready before you begin. The process asks for it near the end, after the email check and password steps.
- Use an inbox that you can open while setting up the account.
- Check spam or junk before assuming the verification email has failed.
- Enter the code promptly, because the source gives a 10-minute limit.
- Keep the registration number where the administrator can find it.
- Do not give your password or account details to colleagues.
How to analyse it
If account creation stops, work through the process in order. Do not skip straight to a new email address or a shared login. Those choices may mean the service cannot match the account to the organisation.
- Did you use the email address from the organisation’s original registration?
- Has the Microsoft email reached the inbox, spam folder or junk folder?
- Are you entering the verification code within 10 minutes?
- Have you followed the email link and selected “Verify code”?
- Do you have the registration number sent when the organisation registered?
- If no code arrives, contact the Welsh Revenue Authority as the page says.
Example
Sam uses [email protected] to register an organisation. When Sam sets up the administrator account, Sam enters the same address, asks Microsoft for a code, finds its message in the junk folder, and uses the code within 10 minutes. Sam then sets a password and enters the registration number. The account activates on its own.
Why this can be difficult in practice
The process depends on details from an earlier registration. This can cause trouble if the person creating the account did not register the organisation or cannot find the original email.
Another common mistake is sharing one login across a team. The official page says not to share account details or passwords. Instead, each colleague who needs access should make a separate user account, rather than share a login, and the administrator can activate each account when it is needed. Passwords must stay private.
- A verification email may be filtered into spam or junk.
- The code expires after 10 minutes.
- A different email address may not match the registered organisation.
- The registration number may be held by another person in the organisation.
- The source does not say how to recover a missing registration number.
Key takeaways
- Use the email used to first register the organisation.
- Use the Microsoft verification code within 10 minutes.
- Keep passwords private and give colleagues their own accounts.
Technical analysis
For advisers, and for anyone who wants to check the law behind this page. You do not need this section to understand the guidance above.
Official guidance
The pages below are the Welsh Revenue Authority’s guidance. Guidance is not law. It sets out how the Welsh Revenue Authority reads the legislation, and it is not binding on you, on a tribunal or on a court. Where guidance and the legislation differ, the legislation wins. the Welsh Revenue Authority can also change or withdraw guidance, and it may not cover your facts.
Evidence you would need
This kind of case is decided on the facts of the individual property. These are the records that usually settle it, and the ones an adviser would ask you for.
- The email address used when the organisation was registered.
- The organisation registration number sent during registration.
- Access to the email inbox, including its junk or spam folder.
Explore this with an AI
Readers often want to test their own situation. Copy the prompt below into ChatGPT, Claude or Gemini. It hands the model the actual legislation for this page rather than letting it answer from memory, and tells it to be explicit about what is uncertain. What comes back is information, not advice – check it against the links above.
I am researching Land Transaction Tax (LTT), the tax on property in Wales. It replaced Stamp Duty Land Tax in Wales on 1 April 2018, and SDLT does not apply in Wales. MY QUESTION How to create an LTT online administrator account [Replace this with your own situation: what you are buying, the price, the dates, who the buyer is, and what you plan to do with the property.] Guidance page from the Welsh Revenue Authority on this topic (guidance, not law): https://www.gov.wales/create-admin-user-account-and-manage-users-land-transaction-tax-online#114070 HOW I WANT YOU TO ANSWER 1. Work from the legislation above. Read it before answering. Guidance from the Welsh Revenue Authority is its view of the law, not the law, and does not bind a tribunal or a court. 2. Tell me what the rule actually requires, in plain English. 3. Tell me which facts decide the answer, and which facts would change it. 4. Tell me what evidence I would need to support the position. 5. Be explicit about anything unsettled or fact-sensitive. Do not guess. 6. Your training data has a cutoff and SDLT rates and reliefs change at fiscal events. Say so if you are not sure the law is current. Do not give me a conclusion you cannot support from the provisions above.
Legislation links show the Land Transaction Tax and Anti-avoidance of Devolved Taxes (Wales) Act 2017 as it stood on 2025-11-17. The law may have changed since, and the rules that apply are those in force on the date of your transaction. The official guidance this page is based on is here.
This page was last updated on 3 September 2026
Useful article? You may find it helpful to read the original guidance here: How to create an LTT online administrator account
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