How to deactivate a Land Transaction Tax online user
Deactivating online users
An administrator should deactivate a Land Transaction Tax online user as soon as they leave or no longer need access.
- Use manage online users
- Change the user status to deactivated
- Temporary users can be activated later
Scroll down for the full analysis.
Read the original guidance here:
How to deactivate a Land Transaction Tax online user
When someone leaves your organisation, or their role no longer requires the service, an administrator should deactivate their access straight away to keep control over who can use the Land Transaction Tax online service. Do it promptly.
What this rule is about
This is an account-management instruction for the online service, not a rule about the amount of Land Transaction Tax, sometimes called stamp duty, that you must pay.
The key point is simple: remove access when it is no longer needed.
What the official source says
The Welsh Government guidance says an administrator should deactivate a user immediately when they leave the organisation or no longer need access to the online service. The steps are simple.
- Open “manage online users”.
- Select the user you need to change.
- Choose “edit user details”.
- Change their status to “deactivated”.
- Select “save”.
What this means in practice
Do not leave an unused account active while you decide what to do. An administrator makes the change through the user-management area.
- Check access when a person leaves.
- Remove access when their job changes.
- Save the changed status before leaving the page.
How to analyse it
Start by checking whether the person still needs the service, as the source sets no waiting period and does not require an approval process. Check the facts first.
- Does the person still work for your organisation?
- Do they still need online-service access?
- Is their absence temporary rather than permanent?
Example
Alex moves to a role that does not involve Land Transaction Tax work, so an administrator opens manage online users, selects Alex, edits the user details, changes the status to deactivated and saves it. That completes the change.
Why this can be difficult in practice
Temporary absence is the main distinction: the guidance says an administrator can deactivate someone who leaves temporarily, then use the separate activation steps when they return. They can return later.
- Do not assume temporary staff need permanent removal.
- Do not delay where access is no longer needed.
- The source does not explain what a deactivated user can still view.
Key takeaways
- Administrators should deactivate unused accounts immediately.
- The change is made through user details and status.
- Temporary users can be activated again later.
Technical analysis
For advisers, and for anyone who wants to check the law behind this page. You do not need this section to understand the guidance above.
Official guidance
The pages below are the Welsh Revenue Authority’s guidance. Guidance is not law. It sets out how the Welsh Revenue Authority reads the legislation, and it is not binding on you, on a tribunal or on a court. Where guidance and the legislation differ, the legislation wins. the Welsh Revenue Authority can also change or withdraw guidance, and it may not cover your facts.
- Welsh Government, How to deactivate users in the Land Transaction Tax online service
Where this is not settled
- The supplied source does not say what access or records a deactivated user can still see.
- The supplied source does not state whether the service records the date or reason for deactivation.
Evidence you would need
This kind of case is decided on the facts of the individual property. These are the records that usually settle it, and the ones an adviser would ask you for.
- The user’s current role and whether they still need access to the Land Transaction Tax online service.
- Whether the user’s absence is permanent or temporary.
Explore this with an AI
Readers often want to test their own situation. Copy the prompt below into ChatGPT, Claude or Gemini. It hands the model the actual legislation for this page rather than letting it answer from memory, and tells it to be explicit about what is uncertain. What comes back is information, not advice – check it against the links above.
I am researching Land Transaction Tax (LTT), the tax on property in Wales. It replaced Stamp Duty Land Tax in Wales on 1 April 2018, and SDLT does not apply in Wales. MY QUESTION How to deactivate a Land Transaction Tax online user [Replace this with your own situation: what you are buying, the price, the dates, who the buyer is, and what you plan to do with the property.] Guidance page from the Welsh Revenue Authority on this topic (guidance, not law): https://www.gov.wales/create-admin-user-account-and-manage-users-land-transaction-tax-online#44374 HOW I WANT YOU TO ANSWER 1. Work from the legislation above. Read it before answering. Guidance from the Welsh Revenue Authority is its view of the law, not the law, and does not bind a tribunal or a court. 2. Tell me what the rule actually requires, in plain English. 3. Tell me which facts decide the answer, and which facts would change it. 4. Tell me what evidence I would need to support the position. 5. Be explicit about anything unsettled or fact-sensitive. Do not guess. 6. Your training data has a cutoff and SDLT rates and reliefs change at fiscal events. Say so if you are not sure the law is current. POINTS ALREADY KNOWN TO BE UNCERTAIN ON THIS TOPIC - The supplied source does not say what access or records a deactivated user can still see. - The supplied source does not state whether the service records the date or reason for deactivation. Do not give me a conclusion you cannot support from the provisions above.
Legislation links show the Land Transaction Tax and Anti-avoidance of Devolved Taxes (Wales) Act 2017 as it stood on 2025-11-17. The law may have changed since, and the rules that apply are those in force on the date of your transaction. The official guidance this page is based on is here.
This page was last updated on 3 September 2026
Useful article? You may find it helpful to read the original guidance here: How to deactivate a Land Transaction Tax online user
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